Return & Refund

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Return & Refund

We hope you love our teas as much we do, but if you aren’t thrilled with your purchase we will be happy to assist you in any way we can.

Cancellations:

The cancellation will only be initiated if we receive a request on email from you within 24 hours of placing the order. The money will be refunded to you within 24-48 business hours after the cancellation request.

We have the right to cancel any order and refund your payment any time before dispatch due to non-availability of product or otherwise.

Return and Refund

If you are delivered a different item than what you had ordered, please contact us within 3 days via email, so that we can arrange for the product to be returned and replaced. Also, the product must be unopened & unused and returned along with the original packaging.

If you are delivered a damaged item, please contact us within 3 days via email, so that we can arrange for the product to be replaced or returned.

In case of returns due to damaged/defective product, we will issue a full refund including the delivery charges incurred by you for receiving and sending back the product. We can also replace the product at no extra cost, if you wish.

For return & refund queries email us at marketing@sublimehouseoftea.com

 

 

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